Enable your workforce to utilize AI technology
When the internet became available to the public in the late 1990s, CIOs had to decide whether to provide unrestricted employee internet searches or to impose access limits during work hours. We are all aware of the outcome. Limitations eventually lost the fight, and the majority of workers now enjoy unrestricted access to the internet.
When it comes to generative AI, we encounter a comparable dilemma. Companies such as Amazon and Apple are placing limitations on employee access to ChatGPT, while others like Ford and Walmart are providing their staff with generative AI tools, aiming to encourage employee creativity and innovation.
Stephen Franchetti, Chief Information Officer of Samsara, a company that offers fleet management software as a service and became publicly traded in 2021, thinks that the most effective method to improve your AI strategy (or any plan involving new technologies, for that matter) is by starting from the basics and gradually building up. “When generative AI became popular a year ago, Samsara initially adopted a cautious approach due to our limited understanding of the technology,” Franchetti explains. “During that period, our main priority was to establish measures to ensure privacy and security.”
However, when the team became more familiar with the technology, they removed those limitations. “Our approach has changed significantly this year as we now understand the benefits that generative AI offers,” he states. “We aim to bring the technology as close as possible to our knowledge workers and subject matter experts.” We aim to provide them with such abilities and enable them to explore and innovate.
Franchetti recognises that a KPI- and outcome-focused approach is still suitable for many technological rollouts, but “the organic approach is more suitable for AI, allowing our deep software development subject matter experts to innovate without a specific business objective,” he explains. “Certainly, these technologies need to be integrated back into the overall system, but the IT team can assist with that.”
After allowing the employees to explore generative AI, Franchetti is starting to observe the effects. “We have observed a continuous process of testing, with several promising trials in progress,” he states.”
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